t happened! we are usually pretty quick with processing orders. So please email us right away with your cancellation request at info@primepick4u.com. You will reach us quicker by email . If the order has not already been shipped, we will cancel the order and process the refund. If the order has already shipped, you will have to start a return for the order. Personalized products are not refundable once they have been personalized.

Once the order ships, you will receive email with the tracking number. We do our very best to get the orders out the door as quickly as we can. Most order ships within a day or two of the order being placed. During the holiday season, we sometimes need a little more time, but it's still usually pretty quick.

The first thing to do is to track the order and see where, when, and if the order was delivered. If it shows that it was indeed delivered to the correct address, then check again with the recipient. Maybe the package was left at a side door or a neighbor grabbed it by mistake. Unfortunately, we cannot be liable for deliveries not received because of theft or damage. If you track the order and it shows that it has not been delivered, please reach out to us at info@primepick4u.com and we will investigate it further.